All DWe products are sold with a Limited Warranty.
DWe Limited Warranty:
Drum Workshop, Inc. (“Drum Workshop”) warrants that DWe e33 Shells and Finishes, Drum Hardware, Cymbals, and Electronic Components are free of material and workmanship defects for a period of Two (2) years from the original date of purchase.
DWe e33 shells shall refer to the wood body of the instrument and its components such as reinforcement hoops, bearing edges and finish (FinishPly laminates, Satin Oil, and any Lacquer process including, but not limited to Graphics, Exotics and any combination thereof).
Drum Hardware refers to any and all plated metal components consisting of, but not limited to, lugs, counter hoops, tension rods, throw-offs, butt plates, spurs, tom brackets, tom mounts, and other related mounting hardware.
Cymbals refers to any and all plated metal components that comprise DWe cymbals.
Electronic Components refers to any and all wireless triggering, wireless transmitting, wireless receiving, audio interface components consisting of, but not limited to DrumLink Wireless USB Hub, RTap audio interface, and internal drum and/or cymbal triggers.
Drum Workshop will repair or replace any defective components free of charge with comparable or functionally equivalent parts to the original purchaser upon delivery of the product to an authorized DWe dealer. Said defective component/s will become the property of Drum Workshop. Proof of purchase and status as the original purchaser are required for warranty coverage. Authorized DWe dealers are not agents or independent contractors of Drum Workshop and all warranty repair work is performed by Drum Workshop.
This warranty does not cover:
Any modifications or alterations made to original equipment or factory parts.
Damage caused by neglect, moisture or temperature extremes (including, but not limited to direct sunlight, freezing temperatures, extreme heat and/or direct exposure to the elements).
Mishandling, shipping incidents, or use under other than what may be considered normal playing conditions.
DWe products purchased from a source other than an authorized DWe retailer.
Any owner other than the original purchaser.
Normal changes in wood grain, fading of color and/or aging of lacquer finish.
Factory installed products not manufactured by Drum Workshop.
Incidental or consequential damages that arise as the result of a DWe product defect.
Dents, cracks, or any other damage to the cymbals resulting from overplaying, i.e., playing or hitting them excessively hard, or that is determined to result from other inappropriate use.
THIS WARRANTY DOES NOT COVER DAMAGE WHICH RESULTS FROM ACCIDENT, MISUSE, ABUSE OR NORMAL WEAR AND TEAR, OR DAMAGE WHICH RESULTS FROM ABNORMAL SERVICE OR HANDLING, BATTERY LEAKAGE OR FAILURE, OR DAMAGE WHICH MAY HAVE BEEN CAUSED DIRECTLY OR INDIRECTLY BY ANOTHER PRODUCT, MODIFICATIONS TO OR TAMPERING WITH THIS MUSICAL INSTRUMENT IN ANY WAY OR BY REPAIRS, SERVICE OR ALTERATIONS PERFORMED OR ATTEMPTED BY ANYONE OTHER THAN DRUM WORKSHOP.
Warranty claims should be addressed to an authorized DWe dealer, along with the original sales receipt. In the event that a dealer is unable to correct a warranty defect, the dealer will contact Drum Workshop for further instructions as to the return of said product to the factory for inspection and repair or replacement. Upon repair or replacement a new warranty will not apply. Rather, the previous warranty will be in effect. No shipments will be accepted without first obtaining a Return Authorization (RA) number. Any and all shipping charges will be the sole responsibility of the purchaser.
This warranty gives the original owner of Drum Workshop products specific legal rights. He or she may also have other rights which vary by state, country or province. These provisions and limited warranty are covered by the laws where the original purchase took place. Drum Workshop, the warrantor under this limited warranty, recognizes that this agreement is enforceable only to the extent and in a manner permitted under applicable laws.
Terms and conditions of this limited warranty are subject to change without notice. All products warranted under this specific coverage will be honored.