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Contact DW

Please refer to our FAQ page for support issues.

If you have not found the answer you're looking for, we encourage you to contact your authorized DW dealer for any pricing or availability questions and support/warranty issues or you may contact the Customer Service Department via the information below. Please keep in mind that although each and every email is read, due to the high volume of requests, our Customer Service Department cannot guarantee a personal response to every inquiry.

For employment inquiries, see our Jobs section.

Phone: 800-45-DRUMS (800-453-7867)

Email: customerservice@dwdrums.com.

Drum Workshop, Inc.
Attn: Customer Service
3450 Lunar Ct.

Oxnard, CA 93030
USA

EDGE™

The patented Edge offers a sound that no other snare drum can equal. A mixture of metal alloy with either a 10-ply or solid maple center, it gives drummers plenty of versatility for a multitude of playing situations. Cork it up for R&B and Hip Hop, or tune it low for Rock or studio recordings. The Edge is the best of metal and wood in one drum. Metal Edge rings are available in chrome or gold only, but lugs and other drum hardware can be mixed and matched for a unique, personalized look. The Edge center can also be finished in any Custom Shop finish. (U.S. Patent #5377576.)

Availability: 5x12", 6x12", 7x12", 5x13", 6x13", 7x13", 5x14", 6x14", 7x14"

TOP EDGE™

An offshoot of our patented Edge™ metal-wood snare. The Top Edge™ features an alloy top ring with X-shell bottom. Available in all Custom Shop finishes and options. The sound is big, responsive and articulate.

Availability: 5x12", 6x12", 7x12", 5x13", 6x13", 7x13", 5x14", 6x14", 7x14"

ACOUSTIC EQ

Designed in conjunction with Randall May, the patented Acoustic EQ snare drum is several drums in one. The secret is a venting system that allows drummers to select the exact amount of air leaving the drum via an internal slide valve. Not only does the EQ’s venting system drastically affect the sound, but also it’s feel and response. The drum features our Collector’s 10 + 6 maple shell configuration and can be ordered in any Custom Shop Satin Oil finish and drum hardware color option.

Availability: 6x14"

NEIL PEART'S CONNOISSEUR "SNAKES AND ARROWS”

Utilizing laser-cut exotic wood inlays with Rush’s Snakes and Arrow’s logo. The VLT all-maple Collector’s shell is offered in Bubinga with Sycamore inlay, Walnut with Sycamore inlay and Birdseye Maple with Walnut inlay (shown), all with black nickel hardware. The sound is fat, warm and full.

Availability: 6.5x14"

BALLAD

The Ballad snare is a 10x16" snare drum on legs. It’s an auxiliary snare designed to give drummers low-end punch for slow ballads and heavy backbeat applications. Made using our VLT (Vertical Low Timbre) shell technology and outfitted with a special deep snare bed, it might be one of the most original specialty snares on the market today. It can be custom ordered in any Custom Shop finish and drum hardware color combination.

Availability: 10x16"