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Contact DW

Please refer to our FAQ page for support issues.

If you have not found the answer you're looking for, we encourage you to contact your authorized DW dealer for any pricing or availability questions and support/warranty issues or you may contact the Customer Service Department via the information below. Please keep in mind that although each and every email is read, due to the high volume of requests, our Customer Service Department cannot guarantee a personal response to every inquiry.

For employment inquiries, see our Jobs section.

Phone: 800-45-DRUMS (800-453-7867)

Email: customerservice@dwdrums.com

Drum Workshop, Inc.
Attn: Customer Service
3450 Lunar Ct.

Oxnard, CA 93030
USA

EDGE™

The patented Edge™ offers a sound that no other snare drum can equal. A mixture of metal alloy with either a 10-ply or solid maple center, it gives drummers plenty of versatility for a multitude of playing situations. Cork it up for R&B and Hip Hop, or tune it low for Rock or studio recordings. The Edge™ is the best of metal and wood in one drum. Metal Edge™ rings are available in chrome or gold only, but lugs and other drum hardware can be mixed and matched for a unique, personalized look. The Edge™ center can also be finished in any Custom Shop finish. (U.S. Patent #5377576.)

Availability: 5x12", 6x12", 7x12", 5x13", 6x13", 7x13", 5x14", 6x14", 7x14"

TOP EDGE™

An offshoot of our patented Edge™ metal-wood snare. The Top Edge™ features an alloy top ring with X-shell bottom. Available in all Custom Shop finishes and options. The sound is big, responsive and articulate.

Availability: 5x12", 6x12", 7x12", 5x13", 6x13", 7x13", 5x14", 6x14", 7x14"

ACOUSTIC EQ

Designed in conjunction with Randall May, the patented Acoustic EQ snare drum is several drums in one. The secret is a venting system that allows drummers to select the exact amount of air leaving the drum via an internal slide valve. Not only does the EQ’s venting system drastically affect the sound, but also it’s feel and response. The drum features our Collector’s 10 + 6 maple shell configuration and can be ordered in any Custom Shop Satin Oil finish and drum hardware color option.

Availability: 6x14"

NEIL PEART'S "TIME MACHINE" SNARE

Created to commemorate Neil Peart's latest drum set creation, "The Time Machine", each snare is a recreation of the drum Neil plays on tour.  It's not a signature snare drum, but rather a collectable reproduction.  The 6.5x14" Collector's series North American Maple shell with VLT (Vertical Low Timbre) technology provides optimal crack, warmth, bottom end and sensitivity. The drum is painstakingly finished with copper leaf-applied graphics and hand airbrush work. Custom copper hardware completes the look. Also standard is a MAG throw-off system with 3P butt plate, 3.0 True Hoops, True Tone snare wires and DW Heads by Remo USA. Available for a limited time only.

Availability: 6.5x14"

BALLAD

The Ballad snare is a 10x16" snare drum on legs. It’s an auxiliary snare designed to give drummers low-end punch for slow ballads and heavy backbeat applications. Made using our VLT (Vertical Low Timbre) shell technology and outfitted with a special deep snare bed, it might be one of the most original specialty snares on the market today. It can be custom ordered in any Custom Shop finish and drum hardware color combination.

Availability: 10x16"