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Contact DW

Please refer to our FAQ page for support issues.

If you have not found the answer you're looking for, we encourage you to contact your authorized DW dealer for any pricing or availability questions and support/warranty issues or you may contact the Customer Service Department via the information below. Please keep in mind that although each and every email is read, due to the high volume of requests, our Customer Service Department cannot guarantee a personal response to every inquiry.

For employment inquiries, see our Jobs section.

Phone: 800-45-DRUMS (800-453-7867)

Email: customerservice@dwdrums.com

Drum Workshop, Inc.
Attn: Customer Service
3450 Lunar Ct.

Oxnard, CA 93030
USA

PERFORMANCE MAPLE

Crafted from 10 plies of North American Hard Rock Maple, the same exact maple used on DW’s legendary Custom Shop Drums, Performance Series maple snares are lacquered inside for enhanced brightness and attack and finished in natural hand-sprayed lacquer to show off the natural beauty of the wood and is neutral enough to match any drum kit. These drums provide warmth and a throaty backbeat.

Availability: 5.5x14", 6.5x14"

PERFORMANCE STEEL

With a thin 1mm rolled shell and sleek, beadless look, this drum is an all-around jack-of-all-trades. It has some of the ping of brass, but with a decidedly more metallic quality with no unwanted overtones, just plenty of cut and crack. Performance Series steel snare drums possess incredible volume and sensitivity.

Availability: 5.5x14", 6.5x14", 8x14"

CLASSICS

To achieve that 30-50’s era American drum sound many Classics kit owners choose to go with a Super Solid to compliment the warm dark tone of a poplar/mahogany shell, however the Classics shell is also great for snares. Order it up with vintage looking tube lugs, then dress it up any Custom Shop Finish Ply. It’s a sound that‘s dark and wooly and can be accentuated even further with 2-ply coated heads. Offered in any Custom Shop drum hardware color.

Availability: 5.5x14"

JAZZ

Our Jazz Series drums have become very popular due to their warm tone and versatility. As the name would suggest, they perform perfectly for Jazz applications, but are also suitable for just about any other style of music. The 7-ply maple shell with thick gum wood core offers a tone that is decidedly dark when tuned down, or can be tuned up for more attack and presence. It can be ordered in any Custom Shop finish and hardware color, but comes standard with die cast counter hoops that are available in chrome only. Flanged hoops may be substituted in any color.

Availability: Custom

ECO-X

Made using our exclusive X shell technology, Eco-X snares feature a bamboo/birch shell without reinforcement hoops for very bright, birch-like sound. Available in Desert Sand or Natural Bamboo low VOC matte finish with chrome hardware, Eco-X snare drums are the perfect way to sound good while doing something good for the environment.

Availability: 5.5x14"