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Contact DW

Please refer to our FAQ page for support issues.

If you have not found the answer you're looking for, we encourage you to contact your authorized DW dealer for any pricing or availability questions and support/warranty issues or you may contact the Customer Service Department via the information below. Please keep in mind that although each and every email is read, due to the high volume of requests, our Customer Service Department cannot guarantee a personal response to every inquiry.

For employment inquiries, see our Jobs section.

Phone: 800-45-DRUMS (800-453-7867)

Email: customerservice@dwdrums.com

Drum Workshop, Inc.
Attn: Customer Service
3450 Lunar Ct.

Oxnard, CA 93030
USA

MAPLE/GUM SHELLS

The DW Custom Shell Shop in Oxnard, California, is a state-of-the-art shell-making facility. There, DW Jazz Drum shells were born. The idea was to design a shell that offered different tonal possibilities than our Collector's Series® or Classics Series® shells – something that was dark and warm, but still offered plenty of clarity and attack. Put simply, a shell that would sing. After much experimentation, a thin 7-ply shell with a gum wood core was born. It was no coincidence that this was the exact shell that had been so popular decades earlier. Click here to see a Diagram of the Jazz Shell Construction.

DW Master Drum Designer John Good then focused his efforts on the bearing edge. This was going to be an edge that lended itself to high tuning without being choked, an edge that provided a wide tuning range while remaining noticeably resonant despite the muffling quality of die-cast counter hoops. You guessed it: The Jazz Series "Butter Edge" was born. John GoodFinally, unlike Collector's Series and Classics shells, Jazz Series shells have no reinforcement hoops. This creates a less focused sound, but one that helps the instrument resonate as a whole, the way Jazz drums should.

Let's face it: There's nothing more critical to drum construction than the shell itself. It's the very foundation of any drum design. With DW Jazz Series shells it's all there – innovation, quality and attention to detail. So why consider anything else?

FOR EVERY STYLE

Sure, DW Jazz Series drums are perfect for Jazz, but they're also exceptional for just about every other style of music that demands a warm, organic tone with plenty of earthy nuance. The fact is, the very same maple-gum shell configuration that was prized in the late '60s, '70s and early '80s for its inherent sound qualities in the studio is the same thing that makes these drums great for rock, pop, fusion or just about any other style of music you play.

The reason for such versatility is due in part to a wide, drummer-friendly tuning range. It's easy to go from higher Bebop-style tunings that are also great for funk or hip-hop to low, beefy rock tunings that satisfy sparse singer/songwriter tracks or alternative collage radio-esque songs. Just like all DW Collector's Series kits, these shells are also Timbre Matched® for optimal tuning compatibility.

Best of all, with the latest trends in ambient miking, you'll hear every note because DW Jazz Drums are dry and sensitive. The combination of a slightly rounder bearing edge, die-cast counter hoops, STM (Suspension Tom Mounts) and coated DW heads give these drums just the right amount of clarity, attack and body.

So even though their namesake would suggest otherwise, don't consider these drums a onetrick pony; they're everything you love about your favorite studio kit and so much more. DW Jazz Drums® provide drummers with yet another authentic sound; one that completes the history of American drum making.